Shipping policy

Veyora — Shipping Policy

Last updated: October 29, 2026

At Veyora, we aim to deliver your orders as smoothly and efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not generally processed on weekends or public holidays. During busy periods, promotions, or unexpected circumstances, processing may take longer.

You will receive an order confirmation after placing your order.

2. Shipping Times

Estimated delivery times depend on your location, product availability, and shipping provider.

Delivery estimates will be displayed at checkout where available. Any estimates published on our website are indicative and are not guaranteed unless expressly stated otherwise.

Delivery may take longer due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping costs, including any applicable delivery charges, will be displayed at checkout before you complete your purchase.

Any available free-shipping offers will be clearly communicated on our website and will be subject to their stated conditions.

4. Order Tracking

When tracking is available, we will provide tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after shipment.

If you have questions about your shipment, contact us at boutiquebella785@gmail.com.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

Additional shipping charges may apply if an order must be reshipped due to incorrect information provided by the customer, where permitted by law.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at boutiquebella785@gmail.com.

We will review the shipment information and help you determine the next steps.

Nothing in this policy limits any rights or remedies available to consumers under applicable law, including rights relating to non-delivery.

7. Damaged Packages

If your order arrives damaged, please contact us at boutiquebella785@gmail.com with your order number and photographs of the damage, if possible.

We will review the situation and work with you toward an appropriate resolution in accordance with applicable law.

8. Customs Duties and Taxes

For international shipments, customs duties, import taxes, or other charges may apply depending on the destination and applicable regulations.

Where such charges are payable by the customer, we will communicate this information where required by law. Customers should check the relevant rules for their country before placing an international order.

9. Delivery Restrictions

Delivery availability depends on the destination and the shipping services available for the order.

If we cannot deliver to the address provided, we will contact you to discuss an appropriate solution, including a refund where applicable.

10. European Union Consumer Rights

For deliveries to consumers in the European Union, statutory consumer rights apply.

Unless another delivery period has been expressly agreed, goods must generally be delivered within 30 days of the conclusion of the contract. If delivery does not occur within the applicable period, consumers may have rights to request delivery and, under the conditions established by law, terminate the contract and receive a refund.

This policy does not limit your mandatory legal rights.