Refund policy

Veyora — Return and Refund Policy

Last updated: October 29, 2026

At Veyora, customer satisfaction is important to us. We want you to have a positive shopping experience and feel confident when shopping with our store.

1. Returns

You may request a return within 30 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging where applicable.

Certain products may not be eligible for return, including personalized items, perishable goods, and certain sealed hygiene products once opened, where permitted by law. Your statutory consumer rights remain unaffected.

2. How to Request a Return

To request a return, contact us at boutiquebella785@gmail.com with your order number and the reason for your return.

Please wait for our return instructions before sending any items back.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

If you receive a damaged, defective, or incorrect item, please contact us so we can help resolve the issue.

5. Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, email boutiquebella785@gmail.com with your order number and photographs of the issue, if possible.

We will review your request and provide an appropriate solution in accordance with applicable law.

6. Order Cancellations

If you wish to cancel your order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Your statutory cancellation and withdrawal rights remain unaffected.

7. European Union Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise this right, notify us at boutiquebella785@gmail.com within the applicable withdrawal period.

Refunds will be processed in accordance with applicable consumer protection laws. Where required, refunds will include the cost of standard delivery. You may be responsible for direct return shipping costs if you were properly informed of this obligation.

Nothing in this policy limits your mandatory statutory consumer rights.

8. Exchanges

If you would like to exchange an item, contact us at boutiquebella785@gmail.com. Exchanges are subject to product availability and applicable consumer rights.